Privacy Policy

PTE with George

Effective date: 29 October 2026

1. INTRODUCTION

1.1 George James Chengadakary, a sole trader (ABN pending), of Brisbane QLD 4000, Australia, trading as PTE with George ("Provider", "we", "us"), is committed to protecting the privacy of the individuals whose personal information it handles.

1.2 This Privacy Policy explains how we collect, hold, use and disclose personal information. We do so in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"), to the extent they apply to us, and as a matter of good practice where they do not.

1.3 Capitalised terms not defined in this Policy have the meanings given in our Terms of Service.

2. PERSONAL INFORMATION WE COLLECT

2.1 We may collect the following categories of personal information: - (a) identity and contact information: name, email address, telephone or WhatsApp number and country of residence; - (b) study information: target score, test date, diagnostic and quiz results, practice and mock test scores, uploaded recordings and written responses, coaching notes and feedback; - (c) transaction information: Plans and Add-ons purchased, prices, dates and payment status. Payment card details are processed by our payment providers and are not stored by us; - (d) technical information: device and browser type, IP address, approximate location, login times and cookie data; and - (e) communications: emails, chat messages, social media messages and community posts.

2.2 We collect personal information directly from you, through your use of the Services, and from our service providers (including the Platform and the Portal).

3. PURPOSES OF COLLECTION AND USE

3.1 We collect, hold and use personal information for the following purposes: - (a) to supply the Services, including providing Course access, creating Portal credentials, scheduling Coaching Sessions and providing feedback; - (b) to provide support and to administer payments, refunds and disputes; - (c) to detect and prevent fraud, account sharing and breaches of our Terms of Service; - (d) to evaluate and improve the Services, using aggregated or de-identified information where practicable; - (e) to send direct marketing, only with your consent and subject to clause 6; and - (f) to comply with our legal obligations.

4. DISCLOSURE

4.1 We disclose personal information only to the extent reasonably necessary for the purposes in clause 3. Recipients may include: - (a) the Platform (Kajabi), for course delivery, checkout and email; - (b) payment processors; - (c) the Portal provider (Alfa PTE), to which we disclose your name and email address in order to create your credentials; - (d) Google, for email and record-keeping; - (e) video conferencing providers (Zoom or Google Meet), for Coaching Sessions; and - (f) providers of scheduling, messaging and social media management tools.

4.2 Some of these recipients store or process information outside Australia, including in the United States of America and India. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the APPs.

4.3 We do not sell personal information. We do not otherwise disclose personal information except with your consent or where required or authorised by law.

5. TESTIMONIALS

We will not publish your name, image, score or testimonial without your separate prior written consent. You may withdraw that consent for future use at any time.

6. DIRECT MARKETING

We will send direct marketing communications only where you have consented. Each communication will contain a functional unsubscribe facility, in accordance with the Spam Act 2003 (Cth). You may opt out at any time.

7. SECURITY AND RETENTION

7.1 We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include access controls and the use of reputable, secure platforms.

7.2 We retain personal information for as long as necessary for the purposes for which it was collected, and thereafter as required for legal, taxation and dispute-resolution purposes (generally up to seven (7) years for financial records). After that, it is destroyed or de-identified.

8. ACCESS AND CORRECTION

8.1 You may request access to, or correction of, the personal information we hold about you by contacting us at [email protected]. We will respond within thirty (30) days.

8.2 If you are located in a jurisdiction that confers additional rights in respect of personal information (such as the European Union or the United Kingdom), you may exercise those rights by contacting us.

9. COMPLAINTS

9.1 Complaints about our handling of personal information should be made in writing to [email protected]. We will respond within thirty (30) days.

9.2 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).

10. CHANGES

We may amend this Privacy Policy from time to time by publishing the amended version on our website.

11. CONTACT

George James Chengadakary trading as PTE with George · ABN pending · Brisbane QLD 4000, Australia · [email protected]