Terms of Service

PTE with George

Effective date: 29 October 2026

SUMMARY (FOR CONVENIENCE ONLY)

This summary does not form part of these Terms and does not affect their interpretation.

• PTE with George is an independent course. It is not affiliated with Pearson.
• No score, visa or other outcome is guaranteed. Results depend on the Student's own effort, practice and other factors outside our control.
• There are no refunds for change of mind. Your rights under the Australian Consumer Law are not affected.
• Your account is for you alone. All course materials, including downloads and emailed content, remain our property and must not be shared.
• These Terms are governed by the law of Queensland.

1. PARTIES AND ACCEPTANCE

1.1 These Terms of Service ("Terms") form a binding agreement between George James Chengadakary, a sole trader (ABN pending), of Brisbane QLD 4000, Australia, trading as "PTE with George" ("Provider", "we", "us" or "our"), and the person who registers for, purchases, accesses or uses the Services ("Student", "you" or "your").

1.2 By ticking the acceptance box at checkout, completing a purchase, or accessing or using the Services, you confirm that you have read, understood and agree to be bound by these Terms and by the following policies, each of which is incorporated into and forms part of these Terms:

• (a) the Refund and Cancellation Policy;
• (b) the 1:1 Coaching Policy; and
• (c) the Privacy Policy

(together, the "Policies").

1.3 If there is any inconsistency between these Terms and a Policy, these Terms prevail to the extent of the inconsistency, unless the Policy expressly provides otherwise.

1.4 If you do not agree to these Terms, you must not purchase, access or use the Services.

2. DEFINITIONS AND INTERPRETATION

2.1 In these Terms, unless the context requires otherwise:

ACL means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Access Period means the period, specified for the relevant Plan or Add-on at the time of purchase, during which the Student is licensed to access the Course, commencing on the Purchase Date.

Add-on means any supplementary product or service offered by the Provider, including additional Portal Days and additional Coaching Sessions.

Coaching Session means an individual online coaching session described in clause 6.1(c) and governed by the 1:1 Coaching Policy.

Course means the online PTE Academic preparation course known as "PTE Academic Mastery Programme | PTE with George" and all modules, lessons and assessments within it.

Course Materials means all content made available by or on behalf of the Provider, in any form and by any means. This includes: - (a) content hosted on the Platform; - (b) videos, audio, slides, scripts, lessons, quizzes, worksheets, study plans, templates and feedback; - (c) files made available for download; - (d) content sent by email, WhatsApp, Telegram or any other messaging service, or posted in the community; - (e) the Provider's named methods, including CLEAR, ECHO, Wide-Zoom-Wrap, SNAP, PACT, Speaker GRID, GCM, Prove-it, Open and Lock, 3P, QSE, 1-3-1 and Chunk-Type-Check; and - (f) the "PTE with George" name, logo and branding.

Founding Pre-sale means the promotional sale period described in clause 6.5.

Intellectual Property Rights means all present and future copyright, trade marks, designs, know-how, confidential information and other intellectual property rights throughout the world, whether registered or unregistered.

Pearson means Pearson Education Ltd and its related bodies corporate.

Plan means the Starter, Complete or Premium plan, as described in clause 6.1.

Platform means the Kajabi platform and any other platform through which the Provider delivers the Services.

Portal means the third-party online practice and mock test platform made available to Students, currently operated by Alfa PTE.

Portal Days means the number of days of Portal access included in a Plan or Add-on.

Practice Club means the Provider's monthly recurring subscription described in the Refund and Cancellation Policy.

Purchase Date means the date on which payment for the relevant Plan or Add-on is received.

Services means the Course, the Course Materials, the Portal access, the Coaching Sessions, the community, the Practice Club, any Add-on and all related services provided by the Provider.

2.2 In these Terms: - (a) headings are for convenience only and do not affect interpretation; - (b) the singular includes the plural and vice versa; - (c) "including" and similar expressions are not words of limitation; - (d) a reference to legislation includes any amendment or replacement of it; and - (e) a reference to "days" means calendar days, unless stated otherwise.

3. ELIGIBILITY

3.1 You must be at least 16 years of age to purchase or use the Services.

3.2 If you are under 18 years of age, you warrant that your parent or legal guardian has read and agreed to these Terms on your behalf. That parent or guardian is jointly responsible for your compliance with them.

3.3 You warrant that all information you provide to the Provider is true, accurate, current and complete. That includes your name, email address and country of residence.

4. INDEPENDENT PROVIDER

4.1 The Provider is an independent provider of educational services. The Provider is not affiliated with, endorsed by, sponsored by or otherwise connected to Pearson or any test centre. "PTE" and "PTE Academic" are trade marks of Pearson and are used solely to describe the subject matter of the Course.

4.2 The Provider does not administer, book, invigilate, score or otherwise control the PTE Academic test. Pearson determines and may change the test format, content, scoring methodology and rules at any time. Where Course Materials are inconsistent with Pearson's official published information, Pearson's information prevails.

5. OUR COMMITMENT

5.1 The Provider will use its best endeavours to give every Student a high-quality coaching and learning experience directed to that Student's goals and requirements. In particular, the Provider will: - (a) supply the Services with due care and skill; - (b) provide accurate Course Materials and use reasonable endeavours to update them following changes published by Pearson; - (c) use reasonable endeavours to respond to support enquiries within two (2) business days; and - (d) for Premium Students, tailor the study plan, written feedback and Coaching Sessions to the Student's target score, test date and identified areas for improvement.

5.2 The commitments in clause 5.1 relate to the effort, skill and quality with which the Services are supplied. They are not, and must not be construed as, a promise, warranty or guarantee of any score, result or outcome. Clause 7 applies.

6. THE SERVICES

6.1 Plans. Subject to payment of the applicable fee and to these Terms, the Provider grants the Student access to the Services comprised in the Plan purchased:

6.2 Portal. - (a) Portal access is provided through a third party and is subject to that third party's terms of use. The Provider is not responsible for the availability, performance or content of the Portal, except as provided in clause 6.6. - (b) Portal Days commence on the date the Student activates the Portal by selecting "Start my portal" within the Course. They do not commence on the Purchase Date. - (c) The Student must activate the Portal before the end of the Access Period. - (d) Portal access expires at the earlier of the end of the Portal Days and the end of the Access Period. - (e) References to "unlimited mock tests" mean unlimited use for the Student's own personal, fair and reasonable use during the Portal Days, as the Portal permits. - (f) Unused Portal Days lapse and have no cash value.

6.3 Add-ons. Each Add-on is valid for the period specified at the time of purchase. If no period is specified, it is valid for three (3) months from its Purchase Date.

6.4 Coaching Sessions. Coaching Sessions are governed by the 1:1 Coaching Policy.

6.5 Founding Pre-sale. - (a) Founding prices apply only to purchases made between 16 November 2026 and 11:59 pm India Standard Time on 29 November 2026, or until one hundred (100) Founding places have been sold, whichever occurs first. - (b) Founding Pre-sale Students acknowledge that, from 16 November 2026, all modules are available as text lessons, practice activities and quizzes, and that video lessons are released progressively after that date. - (c) Any release schedule published by the Provider is a target only. The Provider will notify Students of any material change to it.

6.6 Interruptions. If any paid part of the Services is unavailable to the Student for more than seven (7) consecutive days because of a failure of the Provider or of a third-party platform, the Provider will, on request, extend the affected Access Period or Portal Days by the period of unavailability.

6.7 Changes to content. The Provider may update, improve, replace, reorder or withdraw any part of the Course Materials, including to reflect changes made by Pearson. The Provider will not make any change that materially reduces the overall scope or quality of a Plan already purchased, to the Student's detriment.

7. NO GUARANTEE OF RESULTS

7.1 The Provider does not represent, warrant or guarantee that any Student will achieve any particular PTE score, band or result, or any visa grant, migration outcome, admission, professional registration (including with AHPRA), employment or other outcome.

7.2 The Student acknowledges and agrees that a Student's results depend on many factors outside the Provider's control. These include: - (a) the Student's own effort and commitment; - (b) the amount and quality of study and practice the Student undertakes; - (c) whether the Student follows the methods and study plan provided; - (d) the Student's existing level of English; - (e) the Student's health, wellbeing and performance on the day of the test; - (f) test conditions; and - (g) the scoring methodology applied by Pearson.

7.3 Scores, bands, estimates and feedback produced by the Course, the Portal, any mock test, quiz or automated tool, or any Coaching Session are indicative estimates for learning purposes only. They are not official PTE scores and may differ from results awarded by Pearson.

7.4 A Student's failure to achieve a desired score or outcome, or the need to re-sit any test, does not constitute a failure of the Services. It does not entitle the Student to any refund, credit, extension or compensation.

7.5 Testimonials, case studies and examples of results published by the Provider reflect the experience of individual Students. They are not typical, and they are not a representation that any other Student will achieve similar results.

8. NO MIGRATION OR PROFESSIONAL ADVICE

8.1 The Provider provides English-language test preparation only. The Provider does not provide immigration assistance or immigration legal assistance within the meaning of the Migration Act 1958 (Cth). The Provider does not provide legal, financial or other professional advice.

8.2 Any reference in the Services to visa, points-test, admission or registration requirements is general information only, may not be current, and must not be relied upon. The Student must obtain advice from the Department of Home Affairs, the relevant authority, a registered migration agent or a legal practitioner.

9. FEES AND PAYMENT

9.1 The fees for each Plan, Add-on and the Practice Club are as displayed at checkout at the time of purchase. Fees are payable in full, in advance, in the currency shown at checkout.

9.2 Fees charged to customers in Australia include GST where applicable. Students outside Australia are responsible for any taxes, duties, bank charges and currency conversion costs imposed in their jurisdiction.

9.3 Where a price is displayed incorrectly because of an obvious error, the Provider may cancel the relevant order and refund the amount paid in full.

9.4 Payments are processed by third-party payment providers. The Provider does not store complete payment card details.

10. ACCOUNT AND PERMITTED USE

10.1 Each account, login and Portal credential is personal to the Student and may be used by one (1) individual only.

10.2 The Student must not share, disclose, lend, sell, assign or otherwise transfer any login or credential. The Student must not permit any other person to access or use the Services through the Student's account.

10.3 The Provider may monitor account activity, including concurrent logins and access locations, for the purpose of detecting unauthorised use.

10.4 The Student is responsible for keeping login credentials secure. The Student must notify the Provider immediately of any unauthorised use of the account.

10.5 If the Provider reasonably believes that an account has been shared, resold or otherwise misused, the Provider may suspend or terminate that account under clause 13.

11. INTELLECTUAL PROPERTY

11.1 Ownership. All Intellectual Property Rights in the Course Materials are and remain the sole and exclusive property of the Provider or its licensors. This includes Course Materials made available for download and Course Materials sent by email or any messaging service. Nothing in these Terms assigns or transfers any Intellectual Property Rights to the Student.

11.2 Licence. Subject to the Student's compliance with these Terms and payment of all applicable fees, the Provider grants the Student a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Course Materials solely for the Student's own private, non-commercial study during the Access Period.

11.3 Downloads and emailed materials. In respect of Course Materials made available for download or sent by email or any messaging service, the Student may retain one (1) copy on the Student's personal devices and print it, solely for the Student's own private study. Such materials: - (a) remain the property of the Provider; - (b) remain subject to the licence in clause 11.2; and - (c) may bear identifying marks or watermarks, which the Student must not remove, obscure or alter.

11.4 Prohibited conduct. Except as expressly permitted by clause 11.3 or with the Provider's prior written consent, the Student must not, and must not permit any other person to: - (a) download, copy, reproduce, screen-record, screenshot, photograph or otherwise capture any Course Materials; - (b) share, forward, publish, post, upload, transmit, sell, license, rent, lend or otherwise distribute or make available any Course Materials to any person or by any means. This includes social media, messaging groups (including WhatsApp and Telegram), websites, file-sharing or cloud storage services, and any other course, coaching centre, institute or agency; - (c) use any Course Materials or the Provider's named methods to teach, coach or train any other person, or to create, market or sell any product or service; - (d) modify, adapt, translate or create derivative works from any Course Materials; - (e) remove or alter any copyright notice, trade mark, watermark or other proprietary marking; - (f) use any robot, scraper, downloader, artificial intelligence tool or other automated means to access, copy, extract or train on any Course Materials; or - (g) circumvent or attempt to circumvent any technical protection measure applied to the Course Materials.

11.5 Consequences of breach. Any breach of clause 11.4 is a material breach of these Terms and may constitute an infringement of the Provider's Intellectual Property Rights. Without limiting any other right or remedy, the Provider may: - (a) immediately suspend or terminate the Student's access without refund, subject to clause 14; - (b) require the Student to immediately cease the infringing conduct and remove, delete and destroy all copies of the Course Materials distributed or retained in breach of these Terms; - (c) issue takedown notices to any platform or service provider; and - (d) commence legal proceedings for injunctive relief, damages, an account of profits, additional damages and costs.

11.6 Technical measures. The Provider may apply reasonable technical measures to protect the Course Materials, including watermarks, unique links and access monitoring.

12. COMMUNITY AND STUDENT CONTENT

12.1 In using the community, comments, live sessions or any messaging channel, the Student must not post or transmit any material that: - (a) is abusive, harassing, defamatory, discriminatory, threatening or obscene; - (b) constitutes spam or unauthorised advertising; - (c) discloses another person's personal information without consent; - (d) is unlawful or infringes any person's rights; or - (e) reproduces or purports to reproduce actual PTE test questions or answers.

12.2 The Student retains ownership of content the Student posts ("Student Content"). The Student grants the Provider a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce and moderate Student Content for the purpose of operating the Services.

12.3 The Provider will not publish a Student's name, image, score or testimonial for marketing purposes without the Student's separate prior written consent.

12.4 The Provider may remove any Student Content, and may suspend community access, where the Provider reasonably considers that this clause has been breached.

13. SUSPENSION AND TERMINATION

13.1 The Provider may suspend or terminate the Student's access to all or part of the Services by notice to the Student, with immediate effect where the circumstances reasonably require, if the Student: - (a) commits a material breach of these Terms, including any breach of clause 10, 11 or 12; - (b) initiates a payment chargeback or dispute in breach of the Refund and Cancellation Policy; - (c) engages in abusive or threatening conduct towards the Provider, its personnel or other Students; or - (d) uses the Services for any unlawful purpose.

13.2 Where access is terminated under clause 13.1, no refund is payable, except as required by clause 14.

13.3 If the Provider permanently ceases to provide the Services, it will give the Student not less than thirty (30) days' notice. It will refund the unused portion of the fees paid for the Access Period, calculated on a pro rata basis.

13.4 Clauses 7, 8, 11, 14, 15 and 18 survive termination or expiry of these Terms.

14. AUSTRALIAN CONSUMER LAW

14.1 Certain legislation, including the ACL, may confer rights and remedies that cannot be excluded, restricted or modified by agreement ("Non-excludable Rights").

14.2 The Services come with guarantees that cannot be excluded under the ACL. - (a) For a major failure with the Services, the Student is entitled to cancel the service contract and obtain a refund for the unused portion, or to compensation for the reduced value of the Services. - (b) The Student is also entitled to be compensated for any other reasonably foreseeable loss or damage. - (c) If a failure does not amount to a major failure, the Student is entitled to have the problem rectified within a reasonable time. If this is not done, the Student is entitled to cancel the contract and obtain a refund for the unused portion.

14.3 Nothing in these Terms or the Policies excludes, restricts or modifies any Non-excludable Right. Every provision of these Terms and the Policies is to be read subject to the Non-excludable Rights.

15. LIMITATION OF LIABILITY

15.1 Subject to clause 14 and to the maximum extent permitted by law: - (a) the Provider excludes all liability for any indirect, special or consequential loss or damage. This includes loss of opportunity; loss arising from a visa, migration, admission, registration or employment outcome; test fees; travel costs; and the cost of re-sitting any test; - (b) the Provider is not liable for any loss arising from the acts or omissions of any third-party platform, the Student's devices or internet connection, or any event described in clause 16; and - (c) the Provider's total aggregate liability to the Student for all claims arising out of or in connection with the Services, whether in contract, tort (including negligence), under statute or otherwise, is limited to the total fees paid by the Student for the Services to which the claim relates.

15.2 Nothing in this clause 15 limits or excludes the Provider's liability for fraud, or for death or personal injury caused by the Provider's negligence.

16. FORCE MAJEURE

16.1 The Provider is not liable for any delay or failure to perform its obligations caused by an event beyond its reasonable control. Such events include: - (a) failure of the internet or of any third-party platform; - (b) natural disaster, pandemic or epidemic; - (c) illness; - (d) industrial action; - (e) act of government; and - (f) any change made by Pearson to the PTE Academic test.

16.2 Where such an event prevents the Student from using any paid part of the Services for more than seven (7) consecutive days, clause 6.6 applies.

17. VARIATION

17.1 The Provider may vary these Terms from time to time by publishing the varied Terms on its website. The version of these Terms in force at the Purchase Date applies to that purchase.

17.2 In respect of the Practice Club, the Provider will give not less than thirty (30) days' notice of any variation that is materially adverse to the Student. The Student may cancel the subscription before the variation takes effect.

18. DISPUTE RESOLUTION

18.1 A Student who has a complaint or dispute must first notify the Provider in writing at [email protected], setting out the details of the complaint. The Provider will use reasonable endeavours to acknowledge the complaint within two (2) business days and to resolve it within fourteen (14) days.

18.2 If the dispute is not resolved within thirty (30) days of notification, either party may refer the dispute to mediation before commencing court proceedings.

18.3 Nothing in this clause 18 prevents a party from seeking urgent interlocutory relief, or limits the Student's right to contact a consumer protection agency, including the Office of Fair Trading Queensland.

19. GENERAL

19.1 Governing law. These Terms are governed by the laws of the State of Queensland, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from them.

19.2 Severance. If any provision of these Terms is void, voidable, unenforceable or illegal, it is to be read down to the extent necessary to be valid. If it cannot be read down, it is severed, and the remaining provisions continue in full force and effect.

19.3 Waiver. A failure or delay by the Provider in exercising any right does not operate as a waiver of that right.

19.4 Assignment. The Student may not assign or novate any right or obligation under these Terms. The Provider may assign or novate its rights and obligations to a successor to the Services, provided the Student's rights are not adversely affected.

19.5 Notices. Notices to the Student may be given by email to the address associated with the Student's account. Notices to the Provider must be given by email to [email protected].

19.6 Communications. The Student consents to receiving service communications relating to the Services. Marketing communications are sent only with the Student's consent and include a functional unsubscribe facility in accordance with the Spam Act 2003 (Cth).

19.7 Entire agreement. These Terms and the Policies constitute the entire agreement between the parties in relation to the Services. They supersede all prior representations, understandings and agreements, except to the extent that any such representation cannot be excluded by law.

George James Chengadakary trading as PTE with George ABN pending · Brisbane QLD 4000, Australia · [email protected]